REFUND/CANCELLATION POLICY

Our Refund, Return, and Cancellation Policy govern the terms and conditions regarding refunds, returns, and cancellations for massage services booked through our website or in-person appointments. Please carefully review this policy before scheduling your massage appointment.

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1. Refunds:

   • Massage Services: We strive to provide the highest quality massage services. If you are dissatisfied with your massage experience, please notify us immediately. Refunds for massage services will be considered on a case-by-case basis.

   • Products: Any products purchased from us, such as massage oils or accessories, are eligible for a refund within 90 days of purchase. The item(s) must be unused, in its original packaging, and accompanied by a proof of purchase.

2. Returns:

   • Products: To initiate a return for a product, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be included with the returned item(s). Returns without an RMA number may not be accepted.

   • Return Address: 107 SW 140th Terrace Suite 1, Jonesville, FL 32669

   • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

   • Once the returned item(s) are received and inspected, we will process your refund within 3-5 days.

3. Cancellations:

   • Appointments: If you need to cancel or reschedule your massage appointment, please notify us at least 24 hours in advance. Failure to provide sufficient notice may result in a cancellation fee of up to 100% of your service. 

   • Group Bookings: For group bookings or events, please refer to our specific cancellation policy outlined in your booking agreement.

4. Chargebacks and Disputes:

   • We encourage clients to contact us directly to address any concerns or issues before initiating a chargeback or dispute with their financial institution. Chargebacks and disputes can result in additional fees and penalties.

5. Contact Us:

   • If you have any questions or need further assistance regarding our Refund, Return, and Cancellation Policy, please contact our customer service team at erin@musclereconstructipn

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By scheduling a massage appointment or purchasing products from us, you agree to comply with the terms and conditions outlined in this policy. We value your satisfaction and aim to provide exceptional service to all our clients.